Shipping Policy

Order Processing

All orders are processed within 2–5 business days after payment is confirmed. During high-demand drops or limited releases, processing may take up to 7 business days.

You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

Shipping Rates

Shipping costs are calculated at checkout based on package weight, dimensions, and destination. We aim to offer competitive flat-rate shipping when possible.

Domestic Shipping (United States)

Standard domestic shipping typically takes 5–8 business days after processing. Expedited options may be available depending on your location.

International Shipping

We ship internationally! Delivery times vary by country and can take 10–25 business days depending on customs and local carriers.

Please note: international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping cost.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package through the carrier's website. If you do not receive tracking within 7 business days of placing your order, please reach out to us.

Lost or Delayed Packages

If your package appears lost or hasn't arrived within the expected delivery window, please contact us. We will work with the carrier to locate your order and resolve the issue as quickly as possible.

Please allow up to 30 business days from the ship date before reporting a package as lost, as delays can occur with carriers, especially internationally.

Incorrect Shipping Address

Please double-check your shipping address at checkout. Oshi Works is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping costs to reship the order.

Questions?

If you have any shipping-related questions, feel free to contact us and we'll be happy to help.